West Monroe

DECEMBER 20, 2022

We believe that aligning the digital journey with the sustainability journey can advance both goals and drive greater overall return on investments. In the 2021 MLC survey, half of the respondents said their company has a formal corporate sustainability strategy in place, up from 39% in 2019.

2021 52

2021 2022 Metrics 2030 52

West Monroe

DECEMBER 20, 2022

We believe that aligning the digital journey with the sustainability journey can advance both goals and drive greater overall return on investments. In the 2021 MLC survey, half of the respondents said their company has a formal corporate sustainability strategy in place, up from 39% in 2019. Climate mitigation initiatives.

2021 52

2021 2022 Metrics 2030 52

Talkdesk

MAY 18, 2020

What did 2019 teach us about security in the Contact Center? For example, in the United States, the CCPA (California Consumer Privacy Act) was approved in 2019, creating a powerful set of regulations impacting companies who either have operations in California or customers located there. Privacy has significantly grown in importance.

Contact Center 83

Contact Center E Commerce 2020 E-support 83

ChurnZero

JANUARY 11, 2019

They have their roadmap planned out, and they decide what they build next and how the product will develop over time. That roadmap they’ve created is a living document, always ready to be altered and updated. As we strategize for the new year ahead, it’s time to make sure you are investing for your Customer Success team wisely.

Customer Success 45

Customer Success Roadmap 2019 Return on Investment 45

SmartKarrot

JUNE 30, 2021

Improve product adoption Increase return on investment Improve employee productivity Improve user engagement and user experience Create product walkthroughs Increase retention rates Maximise product value Minimize churn Real-time customer navigation Deal with change management. What are the best learning resources for product adoption?

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Circular Edge

MAY 10, 2022

Although there are costs that come with purchasing and deploying ERP software, it often delivers a quick return on investment. IDC estimates that use of cloud-based ERP will more than double between 2019 and 2024. Businesses should also consider the software provider’s roadmap for emerging technologies like IoT and blockchain.

Financial 52

Financial Multi-Channel Information Management 52