2020 2022 Innovation Multi-Channel 
TechSee
DECEMBER 16, 2021
Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. Digital-first interactions Helping customers from afar is nothing new.
West Monroe
JANUARY 25, 2022
In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. This outlook will not include an analysis of M&A trends. We consider it the top asset in most institutions with whom we do work.
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West Monroe
JANUARY 23, 2022
As the industry looks ahead to 2022, three themes stand out above the rest: costs, consumerism, and growth. Payers, for instance, had a banner year in 2020, leaving them in an advantageous position at the start of 2021. In 2020, they recorded 10-year highs in revenues ($31 billion) and profit margin (3.8%).
BirdEye
FEBRUARY 27, 2024
Additionally, the report shows that investment in car dealer advertising campaigns has steadily increased since 2020. All market trends indicate that now is the right time to invest in innovative and proven car dealer advertising strategies to accelerate growth. billion dollars in 2023 as per their mid-year report.
Playvox
MAY 25, 2023
In addition, new online channels have emerged to help companies serve customers in an increasingly digital landscape. Customer service centers will continue to entrench themselves in innovation, adapting to customers’ ever-increasing needs and demands while safeguarding employee experience. Live chat or phone calls are good examples.
CSM Magazine
JULY 14, 2022
Smart resellers are already adding significant value and stickiness to their contact centre deals with innovative workforce engagement management (WEM) solutions and it’s time to join them says Pippa Rhys at Calabrio. Press the replay button to early 2020. Just be sure to check the label: is it true or fake cloud? About the Author.
West Monroe
JUNE 20, 2022
True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. 2022 Outlook: The Future of Healthcare & Life Sciences. Increased focus on data linkage to monitor multi-site operations.
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