Customer Experience Strategy: An A to Z Glossary
Lumoa
MARCH 20, 2018
Actionability is also, as we believe, one of the essential aspects of customer experience management. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Why is NPS ® going up or down? Why are your customers turning away from you? Do you love CEM as much as we do?
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