Eptica

NOVEMBER 8, 2017

How do you become more customer centric? There are multiple aspects to this, from making a customer focus part of your company vision and objectives, prioritizing it in recruitment and training plans, implementing technology and processes to support it, and even linking customer centricity to company bonuses.

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Customer Centricity Chief Customer Officer 2017 Competitive Advantage 96

CustomerSuccessBox

DECEMBER 6, 2021

Dave is a notable customer success expert, speaker, published author, and now a well-known expert in the area of customer-focused organizations. In September 2020, he founded the Customer Success Leaders Institute to improve the contribution and effectiveness of CS leaders globally. Maranda Ann Dziekonski.

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ChurnZero

JANUARY 15, 2021

Looking back at our Customer Success predictions for 2020 , I can’t help but wonder if our CEO, You Mon Tsang, was gazing into his own crystal ball. Before the pandemic hit, You Mon predicted that Customer Success would undergo its first pressure test. “Be Customer Success will shift from product- to customer-focused strategies.

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2021 Customer Success 2020 Chief Customer Officer 52

Gainsight

JUNE 9, 2021

PT) to continue binge-ing the best customer-focused content! Delphix: How Value Engineering leads to Customer Success starring Alex Hesterberg Chief Customer Officer, Delphix. Pulse got its name because we always set out to make it the heartbeat of the customer-focused community.

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SmartKarrot

JANUARY 5, 2021

Known as the Founding Director at Customer Success Leaders Institute and the CEO at The Customer.Co , Dave’s ideologies and work are ubiquitously respected. In the past two decades, he has not only advised several SaaS leaders on customer strategies but also founded and established customer-focused SaaS businesses.

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Customer Success 2021 Chief Customer Officer Leadership 21

ChurnZero

JANUARY 8, 2021

Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

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2021 Customer Success Chief Customer Officer Leadership 98

Storyminers

JULY 6, 2020

His newest book, Inside Your Customer’s Imagination, will be released in September, 2020. His newest book, Inside Your Customer’s Imagination, will be released in September, 2020. Colin’s company, Beyond Philosophy LLC, helps organizations unlock growth by discovering customers’ hidden, unmet needs that drive value ($).They

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Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

His newest book, Inside Your Customer’s Imagination, will be released in September, 2020. His newest book, Inside Your Customer’s Imagination, will be released in September, 2020. Colin’s company, Beyond Philosophy LLC, helps organizations unlock growth by discovering customers’ hidden, unmet needs that drive value ($).They

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Customer Service Customer Experience Magazine Books 52

SmartKarrot

MARCH 8, 2022

After beginning her career as a Marketing intern at the Rafain Palace Hotel & Convention Center, she is now a Customer Success Strategy Specialist at Ambev. Caroline was also named one of the Top 100 Customer Success Strategists for 2020-2021. Gemma Cipriance-Espineira is the Chief Customer Officer at Chili Pepper.

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2022 Customer Success Chief Customer Officer Customer Centricity 21