2020 Customer Experience: 20 Wishes
ClearAction
JANUARY 20, 2020
2020 Customer Experience: 20 Wishes Lynn Hunsaker. 2020 customer experience management is at a turning point. Forces on customers and business may otherwise make some turns that leave you behind. CLV is the whole point of NPS® and all CX work! 15) Make it Easy for Customers to Give Feedback.
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