2020 Consumers Interaction Online Experience 
Kustomer
APRIL 28, 2021
At this point it goes without saying, but the world shifted online rapidly in 2020. According to our recent research of over 500 US consumers, 71% reported shopping online more frequently during the past year. Along with this shift comes a shift in consumer attitudes. The Online Retail Opportunity.
Kustomer
NOVEMBER 4, 2020
Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. It’s no secret that AI is transforming the way businesses interact with their customers. Brands must stay on top of CX trends.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Ecrion
SEPTEMBER 3, 2020
It’s 2020 and we are living in the digital age. Chances are, your business uses email to interact with customers in a variety of contexts. Social media is designed for interaction and engagement and businesses can take advantage of this. Your 2020 digital customer engagement strategy must be based on this principle.
Qualtrics
NOVEMBER 20, 2020
With employee health and safety at the forefront of minds, this is how brands are adapting to Black Friday in 2020. Keeping customer interactions to a minimum. Black Friday is the perfect time to encourage curbside pick-ups to minimize employee and customer contact, without disrupting the customer experience. Curb-side pick-ups.
Hallmark Business Connections
MARCH 16, 2021
And there’s no denying the collective wealth of the Baby Boomer generation: At 73 million strong , the 50-plus segment of shoppers commanded more than half of all consumer spending pre-pandemic. And even though the pandemic caused many consumers to tighten their belts, Boomers were the least likely to report financial insecurity.
LoyaltyPlus
NOVEMBER 19, 2020
They are directing resources online, hoping to attract not only the usual e-commerce enthusiasts, but those who may – because of current circumstances – explore other avenues to grab hot deals. While 2020 is a different time altogether, the year-end festive trade is generally considered by most retailers as a massive opportunity.
Kitewheel
JULY 2, 2020
Sales of many non-essential items have decreased; in March 2020, retail sales experienced an estimated 8.7% It is important to understand that consumer behaviors have changed significantly in the past months. To thrive, retailers must have a successful online store. Attracting Customers . New Marketing Opportunities .
Expert insights. Personalized for you.
98 
Let's personalize your content