2020 Customer Connectedness NPS Voice of Customer 
Lumoa
MARCH 20, 2018
Actionability is also, as we believe, one of the essential aspects of customer experience management. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Why is NPS ® going up or down? Why are your customers turning away from you? Do you love CEM as much as we do?
Lumoa
MARCH 20, 2018
Actionability is also, as we believe, one of the essential aspects of customer experience management. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Why is NPS ® going up or down? Why are your customers turning away from you? Do you love CEM as much as we do?
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