Daniel Group

APRIL 5, 2023

And it takes us as an OE, and it takes the dealers to provide that customer experience. So it’s been a good roadmap of what we’re doing together. I think we all committed and we said, “Hey, this is the right thing to do” in early 2020, and then this thing called a pandemic and COVID started in March.

Interaction 98

Interaction 2025 Voice of Customer Financial 98

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Do you love CEM as much as we do?

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Do you love CEM as much as we do?

Definition 64

Definition Net Promoter Score Customer Experience CEM 64