Wootric

OCTOBER 7, 2020

Wootric, the CX management platform for maximizing customer lifetime value (CLV), has been recognized as a High Performer in the G2 Crowd Grid Report for Experience Management for Fall 2020. Notably, Wootric, which seeks to drive business outcomes from customer experience efforts, has the fastest payback in the category.

ROI 52

ROI 2020 Net Promoter Score Return on Investment 52

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Why is NPS ® going up or down? Why are your customers turning away from you? Do you love CEM as much as we do?

Net Promoter Score 114

Net Promoter Score Customer Experience CEM B2C 114

Wootric

MARCH 1, 2020

And even though you’re not taking on the evil empire in 2020, you’ll still need someone exceptional to integrate your Customer Experience (CX) initiatives and take everything to the next level. . Upgrade the NPS program. Relationship: NPS surveys in-app, from web, and via email. So… how do you find your Chosen One?

Roadmap 52

Roadmap Touchpoint NPS Effort Score 52

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Why is NPS ® going up or down? Why are your customers turning away from you? Do you love CEM as much as we do?

Definition 64

Definition Net Promoter Score Customer Experience CEM 64