Experience Investigators by 360Connext

APRIL 21, 2015

Observe how your front-line employees interact with customers in a purely transactional way, focusing on products and branding instead of the customer. They are too busy creating their online personas, interacting with brands they love on their own terms. What’s really meaningful to your customers?

B2B 285

B2B B2C Social Media Innovation 285

Ecrion

SEPTEMBER 3, 2020

It’s 2020 and we are living in the digital age. Chances are, your business uses email to interact with customers in a variety of contexts. Social Media. Social media is one of the most important platforms to consider when it comes to designing a digital marketing campaign. Social media interaction.

Customer Engagement 98

Customer Engagement Engagement Social Media Touchpoint 98

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. It’s no secret that AI is transforming the way businesses interact with their customers. Brands must stay on top of CX trends.

2021 140

2021 Customer Experience E-support Omnichannel 140

SaleMove

MAY 26, 2020

Julia Carreon from Wells Fargo put it nicely in the article : “Gen Z members over the next decade will grow up to be the most demanding consumer the world has ever known” The demand for interactive and personalized digital experiences has already begun and it’s only going to increase.

Social Media 52

Social Media Banking 2002 2025 52

Hallmark Business Connections

MARCH 16, 2021

In response, we saw a massive migration to online shopping. 30, 2020, online sales ordered by Baby Boomers increased nearly 50% each week compared to the same period in 2019. Create a seamless offline-to-online experience. Analysis from Numerator showed that, between July 20 and Aug. Encourage BOPIS shopping.

Marketing 98

Marketing Social Media Retail Insurance 98

Kitewheel

JULY 2, 2020

Sales of many non-essential items have decreased; in March 2020, retail sales experienced an estimated 8.7% To thrive, retailers must have a successful online store. The online experience for many brands has already had an impact on customer behavior, but COVID-19 has accelerated the need to build better digital retail experiences.

Retail 52

Retail Social Media 2008 Consumers 52

Qualtrics

NOVEMBER 20, 2020

With employee health and safety at the forefront of minds, this is how brands are adapting to Black Friday in 2020. There are plenty of videos on social media showing customers fighting with employees who are policing mask-wearing in-store, with some news stories reporting customer violence. Curb-side pick-ups.

Retail 26

Retail 2020 Brands Events 26