2021 Blog Metrics Poor Customer Service 
Stella Connect
DECEMBER 15, 2021
Get a sneak peek of the insights below to find out the top customer support trends every business needs to know for the new year and beyond. . 4 Critical Customer Support Trends and Why They Matter for Your Business. 40% of US and UK consumers say they will post about a poor customer service experience online.
Stella Connect
NOVEMBER 29, 2021
. #2: Agent knowledge about products and services. #3: Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. More than one third (35%) of US consumers and just under 3 in 10 UK consumers say they’re only willing to wait up to 5 minutes for customer service to respond.
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Uniphore
JUNE 9, 2021
Ultimately, the key to surviving and thriving in 2021, and beyond, will be finding creative ways to unleash your human potential. Say goodbye to outdated Employee Experience (EX) metrics and KPIs How is your contact center currently measuring EX? Automation can improve these grim numbers—when applied holistically.
Stella Connect
DECEMBER 2, 2021
Today that number has jumped dramatically, with 53% of consumers saying they have switched brands due to just one poor customer experience. 60% of consumers across the US and UK say that they will stop buying from a brand after a poor customer service experience. 2: Time Is Money for You—and Your Customers.
CSM Magazine
DECEMBER 13, 2023
In a competitive market, stellar customer service stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. This highlights a significant issue: neglecting customer service.
SurveySensum
JUNE 29, 2023
A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?
ViiBE Blog
JULY 30, 2021
ViiBE Blog. Call Center , Customer experience , Remote operations. July 30, 2021. With competition looming in the market, keeping existing customers engaged and maintaining their satisfaction is as important as attracting new potential clients. 26 August 2021. How can you measure customer satisfaction?
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