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Do Your Live Chat Agents Measure Up? The 9 Best Key Performance Indicators and How To Use Them

Comm100

SEPTEMBER 28, 2022

KPIs can measure the success of a company’s customer service strategy, the quality and effectiveness of its support, how well its agents are performing, and more. By focusing on the right KPIs, you can assess how smoothly your customer service operations are running or drill into specific problems. to save time.

Measurement 97
Measurement Average Handle Time Metrics Customer Satisfaction 97
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HGS Webinar: Reinventing the Customer Service Model Using Bots&Brains™

Team HGS

AUGUST 22, 2017

Artificial intelligence (AI) has been an area of increasing investment, with the AI market poised to grow to $40 billion by 2022, according to Market Research Store. Q1: Do any of your clients have more digital interaction than voice today? This client is seeing that 70% of interactions are digital and only 30% are phone calls.

Webinar 52
Webinar Customer Service Chief Customer Officer Average Handle Time 52
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