Remove 2022 Remove Average Handle Time Remove Customer Service Remove Customer Service Strategies
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HGS Webinar: Reinventing the Customer Service Model Using Bots&Brains™

Team HGS

HGS Webinar: Reinventing the Customer Service Model Using Bots&Brains™. Artificial intelligence (AI) has been an area of increasing investment, with the AI market poised to grow to $40 billion by 2022, according to Market Research Store. Q1: Do any of your clients have more digital interaction than voice today?

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Do Your Live Chat Agents Measure Up? The 9 Best Key Performance Indicators and How To Use Them

Comm100

Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand how your organization compares against industry. Live Chat Benchmark Report 2022. We’ll look more at the average handle time metric later.