2022 Blog Metrics Poor Customer Service 
Stella Connect
NOVEMBER 23, 2021
Customer service leaders and agents have risen to the occasion, all while handling more customer inquiries than ever , embracing new hybrid and fully remote operations , and keeping up with increasing customer experience expectations. . 6 Key Customer Service Priorities for 2022. #1:
Stella Connect
DECEMBER 2, 2021
Wondering what the top drivers of customer sentiment , purchase decisions, customer reviews, customer satisfaction and customer experience will be in 2022? Keep reading to find out the four biggest customer service trends for 2022. . Top Customer Service Trends for 2022 You Need to Know.
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Stella Connect
DECEMBER 15, 2021
It’s time for these types of frustrating customer experiences to become a thing of the past. Brands that don’t risk significant customer churn. Get a sneak peek of the insights below to find out the top customer support trends every business needs to know for the new year and beyond. .
Stella Connect
NOVEMBER 29, 2021
Nearly one in four—23% of US and 21% of UK—consumers say they would NOT be willing to reach out to a brand again if their customer service issue isn’t resolved on the first attempt. . 3: Collecting Real-Time Customer Feedback. 40% of US and UK consumers say they will post about a poor customer service experience online.
Lumoa
JUNE 14, 2023
When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.
Natalie Petouhof
AUGUST 15, 2022
I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership about what customer service needs to look like in 2022.
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