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5 Top Customer Service Articles of the Week 3-14-2022

ShepHyken

MARCH 14, 2022

In addition to mentioning my stance on over-automation and under-personalization, there are four more ideas/mistakes that will help ensure your customers receive the best experience possible. These 5 Practices Can Lower Your Call Center Attrition Rate by Chrissy Kapralos. But that doesn’t mean call center leaders are powerless.

Article 73
Article 2022 Customer Service Call Center 73
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What To Expect From Omnichannel Ecommerce in 2022

Magellan Solutions

JULY 28, 2021

Recalibrate your understanding of your target consumer because some of what you’ve always known about your customers changed. Because of changes in consumer behavior, retailers may need to adjust their sales and marketing channel mix. 10 Future Retail Trends & Forecasts for 2022. Sales channels. Advertising channels.

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Omnichannel Multi-Channel 2022 Retail 52
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