Talkdesk Among Vendors for Four Pillars of Customer Service in Gartner Report
Talkdesk
JANUARY 2, 2020
As defined by Gartner, the four pillars for great customer service are: Getting Connected: channel-less architected design to create journeys. ” According to Gartner: “By 2022, CCaaS will be the preferred adoption model in 50% of contact centers with more than 750 agents, up from approximately 10% today. Intelligent self-service.
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