Talkdesk Among Vendors for Four Pillars of Customer Service in Gartner Report
Talkdesk
JANUARY 2, 2020
” According to Gartner: “By 2022, CCaaS will be the preferred adoption model in 50% of contact centers with more than 750 agents, up from approximately 10% today. By 2023, customers will prefer to use speech interfaces to initiate 70% of self-service customer interactions, rising from 40% today. .
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