How to Deliver An Outstanding Omnichannel Customer Experience
Playvox
APRIL 21, 2023
Zendesk reports that only one-third of contact centers are omnichannel, so there’s a real competitive advantage to offering your customers a more fluid experience. For example, A 2022 stud y by ICMI showed that while 63% of contact centers offer customer service by email, only 41% were monitoring it for quality.
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