Talkdesk Among Vendors for Four Pillars of Customer Service in Gartner Report
Talkdesk
JANUARY 2, 2020
As defined by Gartner, the four pillars for great customer service are: Getting Connected: channel-less architected design to create journeys. Process Orchestration: support for more and more complex and personalized customer engagements. Managing Resources: engaged and empowered staff. ” – Operations Manager.
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