2022 Chief Customer Officer Customer Base Metrics 
Thematic
MARCH 27, 2024
Being a utility, they usually only hear from customers when things are going wrong. This changed in early 2022, when two major storms wreaked havoc on Auckland and Watercare’s infrastructure. Thematic identified red flags by quantifying themes, their impact on metrics and sentiment.
West Monroe
NOVEMBER 7, 2021
Gartner projects that the SaaS market will grow 17% in 2022, which in turn will drive high expectations on the part of investors and corporate leaders. Net dollar retention (NDR) is increasingly a primary metric for assessing the strength of SaaS relationships and businesses. Organizations, then, will have to accomplish more with less.
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West Monroe
NOVEMBER 7, 2021
Gartner projects that the SaaS market will grow 17% in 2022, which in turn will drive high expectations on the part of investors and corporate leaders. Net dollar retention (NDR) is increasingly a primary metric for assessing the strength of SaaS relationships and businesses. Organizations, then, will have to accomplish more with less.
Gainsight
JUNE 11, 2021
The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.
Gainsight
AUGUST 17, 2022
Pulse 2022 is officially underway! As customers start to make choices about what solutions are right for them, the companies with durable growth strategies will be the ones to endure. Net Revenue Retention is the all-important metric. “ It’s no secret that the last few years have been a challenge for all of us.
Gainsight
OCTOBER 13, 2022
Chief financial officers should consider moving from an annual budget to monthly forecasting . Chief customer officers should consider ways to efficiently scale. Chief revenue officers should consider reinvesting in account management.
West Monroe
JANUARY 24, 2022
Despite some headwinds—including rising inflation, ongoing supply chain constraints that are hitting hardware businesses especially hard, and talent shortages, 2022 is shaping up to be another growth year for HT&S companies. We’ll examine some of the overarching trends affecting the high-tech & software industry in 2022.
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