2022 Chief Customer Officer Customer Journey Metrics 
Thematic
MARCH 27, 2024
Being a utility, they usually only hear from customers when things are going wrong. This changed in early 2022, when two major storms wreaked havoc on Auckland and Watercare’s infrastructure. It was the perform storm for a customer experience crisis! Thematic is proud to continue this journey with them!
West Monroe
NOVEMBER 7, 2021
Gartner projects that the SaaS market will grow 17% in 2022, which in turn will drive high expectations on the part of investors and corporate leaders. Net dollar retention (NDR) is increasingly a primary metric for assessing the strength of SaaS relationships and businesses. Organizations, then, will have to accomplish more with less.
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West Monroe
NOVEMBER 7, 2021
Gartner projects that the SaaS market will grow 17% in 2022, which in turn will drive high expectations on the part of investors and corporate leaders. Net dollar retention (NDR) is increasingly a primary metric for assessing the strength of SaaS relationships and businesses. Organizations, then, will have to accomplish more with less.
SmartKarrot
MARCH 8, 2022
In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.
SmartKarrot
MARCH 10, 2022
Customer interaction has changed, and customers feel happy when their needs are met. Along with the Chief Customer Officer, CIO can enable customer loyalty and experience is maintained. The CIO needs to use data intelligence to create high-level customer experiences to win over competitors.
ChurnZero
DECEMBER 2, 2021
Don’t put your tech stack before your customer journey. The Customer Success tech stack is misunderstood. There are a lot of pieces to put together in terms of what your Customer Success tech stack looks like. Take a step back and understand the entirety of your customer journey and what you’re actually trying to deliver.
Gainsight
JUNE 23, 2022
Right now, 2022, the Bessemer Venture Partners (BVP) Nasdaq Emerging Cloud Index is down nearly 40 percent from its peak. Chief customer officers should consider ways to efficiently scale. Chief marketing officers should consider investing in customer marketing. Get your tickets today!
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