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5 Top Customer Service Articles of the Week 1-31-2022

ShepHyken

JANUARY 31, 2022

My Comment: Here’s a popular headline I’ve been reading for several months: Customer Loyalty Is Up For Grabs. Many companies/brands in the past two years have not kept up with their customers’ changing demands and expectations. This short article has several ideas on how to serve disloyal customers. Thank you, Engati!

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2022 Article Customer Service Contact Center 65
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5 Top Customer Service Articles of the Week 3-14-2022

ShepHyken

MARCH 14, 2022

It’s a long series, to be sure, and in theory it never ends because as soon as think we’ve landed on the optimal CX, customers change their expectations. My Comment: My buddy and fellow customer experience expert, Dan Gingiss, came out with a short and entertaining read this week. Follow on Twitter: @Hyken.

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Article 2022 Customer Service Call Center 73
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