TechSee

JUNE 16, 2022

Jeff is truly obsessed with customer service. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. Jeff Toister, President at Toister Performance Solutions.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

ShepHyken

DECEMBER 5, 2022

But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Article 70

Article 2022 Customer Service Hospitality 70

ShepHyken

MARCH 21, 2022

Our customer service research supports the theme. 59% percent of the more than 1,000 consumers we surveyed feel that customer service is worse now than before the pandemic. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. State of Consumer Behavior 2022 by Raydiant.

2022 67

2022 Article Customer Service Magazine 67

ShepHyken

JANUARY 31, 2022

If you haven’t done so, it’s time to focus on empathy tied to customer service and CX. 200 Most Powerful Influencers to Follow in 2022 by Engati Team. My Comment: I’m honored that Engati included me on their list of 200 Customer Experience thought leaders to follow. State of the Contact Center 2022 by Fonolo.

2022 65

2022 Article Customer Service Contact Center 65

ShepHyken

JUNE 13, 2022

Customer Experience Is Getting Worse by Katie Deighton. The Wall Street Journal) The quality of customer experience offered by consumer-facing brands and government agencies declined in the year through April 2022. s latest annual study on customer experience, which analyzed 96,211 U.S. Follow on Twitter: @Hyken.

2022 67

2022 Article Customer Service Magazine 67

Totango

APRIL 12, 2022

At Totango’s 2022 Global Executive Forum , customer success leaders from around the world came together to connect with their peers, share ideas and learn about new products and opportunities. The customer focus is driving a shift in the old pre-sale vs post-sale mindset. Deliver Value First.

2022 83

2022 Customer Success Insights Customer Journey 83

ShepHyken

MAY 23, 2022

The author, who happens to be one of the leading experts in the customer service/experience space, uses the different positions and roles in a professional sports organization (including the manager, coaches, doctor, and more) as a metaphor for what it takes to assemble a customer-focused team. Follow on Twitter: @Hyken.

Article 65

Article 2022 Customer Service Sports 65

ShepHyken

MAY 16, 2022

(Business Travel News) Southwest Airlines plans to invest more than $2 billion on enhancing its customer experience, the carrier announced Wednesday, the same day it was named as the carrier with the highest customer satisfaction score for the economy segment in the J.D. Power 2022 North America Airline Satisfaction Study.

Article 65

Article 2022 Customer Service Net Promoter Score 65

ShepHyken

AUGUST 1, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 8-1-2022 appeared first on Shep Hyken.

Article 70

Article 2022 Customer Service B2C 70

ShepHyken

SEPTEMBER 5, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 9-5-2022 appeared first on Shep Hyken.

Article 67

Article Net Promoter Score 2022 Customer Service 67

ShepHyken

MARCH 14, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 3-14-2022 appeared first on Shep Hyken.

Article 73

Article 2022 Customer Service Call Center 73

ShepHyken

JULY 4, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 7-4-2022 appeared first on Shep Hyken.

Article 70

Article 2022 Customer Service Loyalty Programs 70

ShepHyken

APRIL 11, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 4-11-2022 appeared first on Shep Hyken.

Article 65

Article 2022 Customer Service Customer Service Training 65

ShepHyken

SEPTEMBER 26, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 9-26-2022 appeared first on Shep Hyken.

Article 67

Article 2022 Customer Service Customer Retention 67

ShepHyken

JUNE 6, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 6-6-2022 appeared first on Shep Hyken.

Article 67

Article 2022 Customer Service Loyalty Programs 67

Experience Investigators by 360Connext

FEBRUARY 1, 2022

Without buy-in , CX leaders are less likely have collaboration with other departments in the organization, which was confirmed in GetFeedback’s State of CX Report for 2022. Customer-focused organizations prioritize keeping customers close.

Customer Experience 376

Customer Experience Net Promoter Score Reference 2022 376

ShepHyken

JANUARY 10, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 1-10-2022 appeared first on Shep Hyken.

Article 75

Article 2022 Customer Service Loyalty Programs 75

ShepHyken

MAY 9, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 5-9-2022 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Article 67

Article 2022 Customer Service E Commerce 67

ShepHyken

APRIL 25, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 4-25-2022 appeared first on Shep Hyken.

Article 65

Article 2022 Customer Service Loyalty Programs 65

ShepHyken

APRIL 18, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 4-18-2022 appeared first on Shep Hyken.

Article 70

Article 2022 Customer Service Retail 70

ShepHyken

MARCH 28, 2022

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 3-28-2022 appeared first on Shep Hyken.

Article 65

Article 2022 Loyalty Programs Customer Service 65

ShepHyken

FEBRUARY 21, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 2-21-2022 appeared first on Shep Hyken.

Article 70

Article 2022 Customer Service 2005 70

ShepHyken

JANUARY 17, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 1-17-2022 appeared first on Shep Hyken.

Article 67

Article 2022 Customer Service Customer Journey Mapping 67

ShepHyken

OCTOBER 24, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 10-24-2022 appeared first on Shep Hyken.

Article 52

Article 2022 Customer Service Retail 52

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

2022 52

2022 Customer Success Culture Customer Centricity 52

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. Dave Jackson.

2022 52

2022 Customer Success 2021 Consulting 52

Optimove

SEPTEMBER 22, 2022

Regardless of the reason, creating a unique email journey or multi-channel stream for your seasonal customers can help to increase performance – and with the right messaging – can convert your seasonal customers to more loyal, ongoing, year-round customers. Focus on the post-purchase experience.

2022 59

2022 Multi-Channel Brands Engagement 59

ShepHyken

DECEMBER 13, 2021

What Social Media Trends Will Emerge for 2022? CMSWire) 2021 was a busy year for social media platforms and 2022 is shaping up to be even busier. Here’s how I see social media shaping up in 2022, along with what strategies marketers should develop for a complete customer experience. by Pierre DeBois.

2021 78

2021 Article Customer Service Social Media 78

CX Accelerator

JULY 1, 2020

What has changed that our customers need to know about? However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. This company bumped up their 2022 digital transformation strategy to 2020.

Contact Center 266

Contact Center 2022 Call Center Roadmap 266

ShepHyken

SEPTEMBER 14, 2022

More and more people are complaining about bad customer service. The demand for better service continues to grow, as evidenced in our customer experience research (2022 Achieving Customer Amazement study sponsored by Amazon Web Services). However, customer service trends seem to be heading in the wrong direction.

Culture 107

Culture Customer Service Poor Customer Service Leadership 107

Totango

OCTOBER 12, 2022

Combined with intense competition and sign-up discounts, not to mention global inflation prompting many consumers to rethink their budgets, the customer retention stakes are high. . At the same time, we also saw a 20% decline in the number of customer success departments that were established less than two years ago.

Customer Success 111

Customer Success 2022 Culture 2021 111

ShepHyken

AUGUST 24, 2022

They fuel the customer’s experience. Our 2022 customer service research (sponsored by Amazon Web Services) found that 83% of customers trusted a company or brand more if it provided an excellent customer service experience. The post Three Simple Ways to Get Customers to Trust You appeared first on Shep Hyken.

2022 131

2022 Customer Service Training Customers Customer Service 131

ShepHyken

FEBRUARY 28, 2023

When you ask your customers if they trust you and receive answers other than YES, then the average of those answers subtracted from 100 is your trust gap. Consider the findings from PwC ’s 2022 Consumer Intelligence Series Survey on Trust. Get more information on The Customer Focus ™ customer service training programs.

Chief Customer Officer 123

Chief Customer Officer 2022 Customer Service Training Connections 123

CX Accelerator

JULY 1, 2020

What has changed that our customers need to know about? However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. This company bumped up their 2022 digital transformation strategy to 2020.

Contact Center 182

Contact Center 2022 Call Center Roadmap 182

ShepHyken

OCTOBER 5, 2022

And it’s Brian’s prediction that she’ll win again in 2022. . Customer service is not what happens when things go wrong. It happens throughout the entire experience, from the moment a customer just thinks about doing business with you until they do. I’ve never lost.” Follow on Twitter: @Hyken.

Sales 124

Sales Customer Service 2016 2017 124

ShepHyken

JULY 11, 2022

Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. The post 5 Top Customer Service Articles of the Week 7-11-2022 appeared first on Shep Hyken.

Article 24

Article 2022 Customer Service Magazine 24

SurveyGizmo

NOVEMBER 11, 2021

Please download our CX Predictions for 2022 ebook for our full report. With more people confined to their homes this past year and more reliant than ever on digital tools, customer expectations for a friction-less experience have risen. — Join our webinar, CX Predictions for 2022 , on November 16, 10am MDT.

B2C 98

B2C B2B E Commerce 2022 98