2022 Customer Satisfaction Customer Service Customer Service Strategies 
CSM Magazine
FEBRUARY 9, 2022
Reuters Events are inviting you to join them for the next unmissable webinar in their Customer Service & Experience Leadership series! Are your customers’ experiences with your organization being impacted by a service strategy that doesn’t satisfy? Register now to join live & pre-order the recording!
TechSee
FEBRUARY 2, 2022
5 Innovative Call Center Technologies in 2022. As 2022 gets underway, new technologies are emerging that are helping call centers boost their service levels while still keeping a firm eye on their bottom line to ensure business continuity in a challenging economic environment. Computer-Vision Powered Self Service.
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ShepHyken
MAY 16, 2022
Each week I read many customer service and customer experience articles from various resources. Are You Tracking the Customer Service Metrics That Really Count? My Comment: We kick off this week’s Top Five roundup with an excellent article about the best customer service metrics. Yes, metrics matter.
Call Experts
AUGUST 25, 2022
You need to outsource customer service to improve your business’s reputation and reach. Also, you can improve satisfaction scores and reviews, so word of mouth is one of your main drivers in the industry. You save your business time and money when you outsource customer service. The best part?
ShepHyken
SEPTEMBER 14, 2022
More and more people are complaining about bad customer service. The demand for better service continues to grow, as evidenced in our customer experience research (2022 Achieving Customer Amazement study sponsored by Amazon Web Services). The post Bad Customer Service Isn’t the Problem.
Solvvy
JULY 13, 2022
As companies strive to make the customer experience more personal and empathetic, could the answer be customer service automation? Customer service automation can help you overcome other customer support challenges. Customer service automation can fill some of those gaps.
TechSee
JUNE 1, 2021
What is Gig Customer Service? This gig-based economic format has spread to the customer service function – known as GigCX – where freelance customer support agents are sourced to perform on a per-task basis. Gig customer service: Can it really work?
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