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Top 5 Customer Service & CX Articles for Week of April 14, 2024

ShepHyken

APRIL 14, 2024

Balancing Customer Loyalty in an Age of Growing Business Costs by Tom Behnke (Retail TouchPoints) Consumers again and again have propped up the economy, fueling consistently strong growth in ecommerce and giving the retail industry an important edge in otherwise dark times. Loyalty Programs Should Encourage Competition.

2024 72
2024 Net Promoter Score Article Loyalty Programs 72
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5 Best Customer Retention Software to Try in 2024

SurveySparrow

FEBRUARY 22, 2024

Signup for Free 14-Day Free Trial • No Credit Card Required • No Strings Attached Best Customer Retention Software to Try in 2024 There are different types of tools that help a business in retaining customers. Customer loyalty programs are a strategic approach to encourage repeat business from customers. They are as follows.

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Customer Retention 2024 E-support Loyalty Programs 52
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