2026 Customer Experience Management Customer Service Strategies Return on Investment 
Lumoa
SEPTEMBER 11, 2023
In making a customer experience strategy, metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) are important to evaluate performance. Continuous Improvement Your company’s relationship with its customers is dynamic and constantly changing.
Lumoa
SEPTEMBER 11, 2023
In making a customer experience strategy, metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) are important to evaluate performance. Continuous Improvement Your company’s relationship with its customers is dynamic and constantly changing.
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