Meet The Customer Service Rep Of The Year—in 2028
SaleMove
DECEMBER 17, 2018
By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. Assuming this trend continues, which seems likely, should we expect the call centers of the future to be staffed by an army of robots? That number might seem low, but it represents a 400% % increase from 2017.
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