SaleMove

DECEMBER 17, 2018

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . FULLY ENGAGED. The post Meet The Customer Service Rep Of The Year—in 2028 appeared first on SaleMove Blog. SUPER SMART. FULLY INVESTED.

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2028 Customer Service Call Center Social Media 45

SaleMove

DECEMBER 17, 2018

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . FULLY ENGAGED. The post Meet The Customer Service Rep Of The Year—in 2028 appeared first on Glia Blog. SUPER SMART. FULLY INVESTED.

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2028 Customer Service Call Center Social Media 40

SaleMove

DECEMBER 17, 2018

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . FULLY ENGAGED. SUPER SMART. Think: finding a needle in a haystack in a matter of nanoseconds.). FULLY INVESTED.

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2028 Customer Service Call Center Social Media 40

CX University

JANUARY 30, 2018

If you are a numbers person, then look at the difference in impact between technology and customer satisfaction. In the last decade, mastery in customer satisfaction has delivered a CAGR of 15%. If we were merely comparing size, we would conclude that customer experience is much bigger (approximately twice as big).

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