2030 Customer Base Engagement Innovation 
InMoment XI
FEBRUARY 9, 2024
It’s driven, in part, by product innovation. Delivering these ultra-personalized experiences to every customer, every time, can seem like an impossible task; AI not only makes it possible, but achievable at scale. Collectively, these signals provide a 360-degree view into each customer.
Currency Alliance
DECEMBER 7, 2021
In order to understand why the four Loyalty Imperatives for this Decade are so important, let’s go back to the fundamental reason loyalty programs exist in the first place: to increasing the lifetime value of every customer. Most programs do a fairly good job focusing on frequent customers.
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West Monroe
JUNE 13, 2022
Sixty-four percent of consumers now view manufacturing as innovative , up from 39% five years ago. Manufacturers need to think beyond the challenges of 2022 and invest in the workforce of 2030. Define who you will be in 2030. These eight steps can help them do just that. Update your approach to skills/talent development.
CSM Magazine
MARCH 20, 2024
With the advent of advanced technology, the marketplace is witnessing the emergence of machine customers: non-human entities that autonomously engage in transactions much like humans do, from purchasing goods to utilizing services. Ethical Implications The rise of machine customers reshapes the ethical landscape of business practices.
West Monroe
JANUARY 25, 2022
Organic growth: Investing in digital to drive revenue and inspire innovation. Many manufacturers have traditionally, and not unrealistically, worked on the assumption that they make products and someone buys them—without the need for deep customer understanding or engagement. Innovation Fellow, Technology.
West Monroe
JANUARY 25, 2022
The generational sea change is here and will rewrite the rules on customer engagement. For years, the industry has been bracing for a new wave of younger, more digitally savvy customers to make up the majority of bank relationships—and that time has arrived. Taking action. It’s a trend that can’t be ignored.
SmartKarrot
APRIL 17, 2023
The Definition of AI Conversational Intelligence AI Conversational Intelligence refers to the ability of artificial intelligence systems to engage in natural and seamless conversations with humans. Identify product features that are most important to customers and prioritize development efforts accordingly.
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