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4 Reasons Your Company Needs an Intranet

CSM Magazine

Some might think corporate intranet is dead, but this is further from the truth. For newer or younger IT professionals, however, the intranet may appear to be a fragment from a bygone era characterized by mainframe computers and modem-based communication apparatus. Why Consider A Company Intranet Infrastructure.

Fashion 52
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The Great Resignation: How to Retain Your Contact Center Agents

Playvox

In April 2021, a record 4 million Americans quit their jobs. If they don’t get what they want, they will find another company that meets their needs. And with good reason. This needs to be a focus area for leadership and management teams to make your company an employer of choice. Technology.

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How to select the right team chat software for your business

BirdEye

In this article, we’ll dive into why businesses need team communication software to run efficiently. Plus, how to select the right team chat software for your business. Google Chat 4. Workplace Selecting the right team chat software for your business Achieve more as a team with Birdeye. Microsoft Teams 5. RingCentral 6.

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Forget Customer Feedback!

Customer Bliss

Ever had a maitre’d, waiter or waitress saunter up to your table and ask the ubiquitous “How’s everything?” What the restaurant learned from your “Fine” is not only irrelevant; it’s probably an absolute lie. What the restaurant learned from your “Fine” is not only irrelevant; it’s probably an absolute lie. Fact : Some do.

Feedback 169
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Why Customer Experience Excellence Requires HR Engagement

ClearAction

So, it stands to reason that Human Resources (HR) departments have great potential to influence customer experience (CX). To set the stage, HR should view their role in a customer experience context : who are HR’s customers, and what can HR do to support what external customers expect of the company. Strategic Contributions.

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8 Features to Look for in a Help Desk Ticketing System

transcosmos Information Systems

For the unfamiliar, a help desk ticketing system is a tool that companies use to track if things are being done as they should. For each task or concerned customers, there’s a ticket issued with details about what was done, who did what and when, and what else needs to be resolved, among other information.

Events 85
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CEO’s Guide to Growth through Customer Experience Engagement

ClearAction

As such, we need to step back and rethink best methods for earning enduring customer trust. Every discipline across your company has a ripple-effect on customer experience, like concentric circles rippling from a pebble thrown in a pond. Your whole company delivers it. They have better work-life balance.