Guest Post: A Guide to Training Employees to Deliver Outstanding eCommerce Customer Service
ShepHyken
NOVEMBER 20, 2020
This week we feature an article from Pawel Lawrowski, Head of Growth at Tidio. He shares six tips and strategies to share with your team for improving the eCommerce customer experience. Poor customer service costs businesses over $75 billion a year in lost profits. It can turn into hundreds of negative reviews and bad word of mouth, which spreads quicker than a wildfire.
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