Telling My Boss About My True Career Goals
Help Scout
AUGUST 22, 2023
Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson. Read the full article
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Help Scout
AUGUST 22, 2023
Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson. Read the full article
GetFeedback
NOVEMBER 11, 2020
Interview with Matthew Phillip, Marketing Automation Manager at Mylo, a Lockton company, the insurtech leader revolutionizing insurance shopping, about his career in the customer experience space.
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CX Accelerator
FEBRUARY 2, 2020
If one of them came to me and asked, “Uncle Jeremy, I’d sure love to follow in your footsteps and pursue a career in customer experience (CX). I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. What major should I choose?”.
GetFeedback
JULY 6, 2020
Interview with Corrina Owens, marketing and demand generation manager at SpendHQ—a leading SaaS spend analysis solution—about her career in the customer experience space.
Speaker: Jeb Dasteel, Former CCO, Oracle and Owner, Dasteel Consulting
Tune in on March 4th and learn about things such as: How to organize for success. How to align your career interests with the needs of your organization. You are invited to learn from Jeb about what he did successfully (do what Jeb did) and what he did that didn’t work out so well (don’t do what Jeb did).
CX Accelerator
JANUARY 14, 2024
We've been on the path to establish the organization as a non-profit to help amplify our mission of equipping CX professionals on every stage of their career journey. Learn more about our board and join using the link below. We have big time news for CX Accelerator! A HUGE piece in this puzzle is the creation of our Board of Directors.
GetFeedback
MARCH 5, 2020
Interview with Simon Whight, senior systems analyst at Zen Internet, an internet service provider in Manchester, England, about his career in the customer experience space.
GetFeedback
MARCH 7, 2021
We talk with Mike Cancel, user support operations manager at Pandora—the largest streaming music provider in the US—about his career in the customer experience space.
ChurnZero
APRIL 1, 2024
When companies think about investing in their customer base, they are usually thinking about driving product adoption, reducing churn, or even delivering expansion revenue. Rarely are teams thinking about the impact on new logo pipeline. 4: Maintain relationships as customers grow their careers.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Beyond Philosophy
AUGUST 3, 2023
Inevitably, these same exuberant students will appear at his office hours wanting career advice. So, without further ado, here are my insights gained from a decades-long career: Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos!
GetFeedback
MARCH 5, 2020
Interview with April Obersteller, senior manager of global customer experience at YETI, a seller of premier outdoor gear, about her career in the customer experience space.
ShepHyken
JANUARY 15, 2024
This is about the performance of your people. Accountability isn’t about assigning blame. It’s a matter of choosing the dominant mindset that determines the course of one’s performance and career over time. When you commit to being elite, you’re in a different career pattern. I beg to differ.
GetFeedback
AUGUST 3, 2020
Interview with Nicole Sult, senior director of customer experience at Lippert Components—the world’s leading supplier of high-quality RV products—about her career in the customer experience space.
One Millimeter Mindset
DECEMBER 7, 2022
Consider that these baseline requirements form the structural underpinning of a career well-planned. Consequently, your career feels less accidental than intentional. Plus, you create a participatory career where you are an active player instead of a spectator. Contact me here to get started.
Playvox
MARCH 12, 2024
Think about the last time you reached out to a contact center for one of the services or products that you purchased. Understanding Agent Motivation As you think about how you can motivate agents, you must first understand the relationship between an agent’s actions and their motivation. That’s equal to 9% of global GDP.
Beyond Philosophy
JULY 29, 2023
It was a long time ago now, the kind of thing one remembers when they look back over a decades-long career. This abundance of energy also drives them to his office during office hours, hoping for some career advice. In this episode, we explore the key insights we have gained over the spans of our careers and share them with you.
ShepHyken
NOVEMBER 14, 2023
Employees want to feel excited about going to work. Whatever skill or talent the employee has, find a way to incorporate it into their job, even if just for a small percentage of the time. Growth Opportunities: Most employees want to advance their careers. This motivates them to come to work and helps keep them employed with you.
Bill Quiseng
JULY 18, 2017
I had the great opportunity to interview Blake Morgan , customer experience futurist about her new book, More is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks Off Customer Experiences. You can find out more about Blake at the end of the interview. . Where did you start your career?
ShepHyken
JUNE 26, 2023
Work Institute did a massive survey of exit interview investigations, and here’s what they found – Top 5 reasons why employees leave: Reason #1 Career – 24% of the employees leave because they couldn’t see a clear career path. Employers say, ’I wish my employees cared as much about the business as I do.’
Playvox
MARCH 21, 2024
In a recent Harvard Business Review blog, results from a survey of 2,479 people were asked, “What has helped your career more, positive or negative feedback?” Offer Career Advancement Opportunities for Agents Creating pathways for career progression within the organization motivates agents to excel in their roles.
ShepHyken
JULY 20, 2022
Early in her successful modeling career, someone advised her to try to fit in. And, as I thought about this, I realized it’s true for almost every business. . I wrote about this once before, almost four years ago, in an article titled Be Different. While Tyra’s comments were about standing out, it is actually more than that.
Zeisler Consulting
SEPTEMBER 27, 2023
If you’ve followed me much at all, you know that my main mantra about CX is that you need to work your VoC insights, by which I mean, you have to take action on what you’ve learned there. It’s no secret that I began the CX part of my career thanks in biggest part to my background in Process Engineering. My response?
CX University
SEPTEMBER 18, 2018
Employees are also empowered to customize their career track. Employees are able to choose an accelerated track, and they may opt for leadership or specialized positions in order to achieve career goals. Provide career development opportunities to attract talent. Read the Quicken Loans Case Study > Mayo Clinic.
CX University
SEPTEMBER 11, 2018
And yet, how many businesses have figured out how to reward ambitious tendencies with real opportunity and career growth? According to a recent Gallup poll, 32% of all quitters leave due to poor career advancement and promotion opportunities. Accelerated Career Development – United States Patent and Trademark Office (USPTO).
CSM Magazine
FEBRUARY 7, 2024
You have a stable job, but you know that to climb up the career ladder, you need something extra—an edge that sets you apart from your peers. Especially in the dynamic field of operations management, pursuing an online masters in operations management can be that critical lever that catapults your career to new heights.
Totango
MARCH 8, 2022
A customer success community is a group of professionals who wish to grow in their customer success careers and share a common interest in helping clients achieve desired outcomes. Offering career advancement tips for CS professionals. Helping CS professionals sharpen their skill sets, advance in their careers and hunt for jobs.
ShepHyken
MARCH 10, 2023
This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. She writes about how companies can adopt a remote workforce and enhance customer service delivery. A big fan of remote working, she believes that the possibilities it offers are endless.
Beyond Philosophy
FEBRUARY 19, 2022
I have learned a lot about how to win over senior executives. In this episode, we explore the five rules for successfully engaging with senior executives to enhance your career. I share these based on my decades-long career and constant immersion in these skills. Key Ideas to Improve your Customer Experience. How can we help?
Michel Falcon Experience
APRIL 1, 2019
And this week, I’m recommending what I believe people in their 20s should be focused on to grow their career. What you should be doing is allocating time every single week to connect with someone within each department and learn about the inner workings of their efforts. But you must also be curious about your own performance.
Optimove
MARCH 20, 2024
Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: On March 20, at Optimove Connect, Pini Yakuel, CEO, introduced the position-less marketer. Position-less marketers improve efficiency and reduce information loss in the marketing organization.
ShepHyken
MARCH 5, 2024
They both have successful careers. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. I’d say the entertainers were legends in the industry. Two of them were Bob Dylan and Ringo Starr (of the Beatles). Both are talented beyond words.
Beyond Philosophy
APRIL 25, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Their low-price but high-quality story is about how the designers find incremental savings and how their engineers find ways to flat pack the products to reduce shipping costs, and so on.
Russel Lolacher
OCTOBER 3, 2022
In this episode of Relationships at Work, Russel chats with Executive Career Strategist Maureen McCann on taking the right steps for your career transition. Connect and learn more about Maureen on her platforms: Twitter. Promotion Career Solutions. How do you know when it’s time for a career transition.
ShepHyken
AUGUST 7, 2023
Organizations should strive to create an environment where employees are proud to work, find meaning in their careers, and have growth opportunities. Plus, Shep and Alan talk about Avaya’s North Star and how it can be applied to businesses of any size in any industry. ” About: Alan Masarek, CEO and Board Director of Avaya.
Michel Falcon Experience
MAY 22, 2020
In this episode, I welcome Troy (@troy), the co-founder of Juice Marketing (NYC) and we chat about: – If Zoom meetings will become more popular than face-to-face interactions with customers. – How to identify what type of interaction each customer wants. – How he has been managing his B2B customer experience.
ShepHyken
MARCH 31, 2024
I have added my comments about each article and would like to hear what you think too. A celebrity or recognized expert who uses, talks about, and promotes a product or brand is a combination of marketing, sales, and experience. Each week, I read many customer service and customer experience articles from various resources.
Innovative CX
NOVEMBER 29, 2023
Many years ago, I listened to a presentation at a conference about 3 simple, yet powerful values that can help organizations improve their customer experience. Similarly, employees who are unhappy with an organization that doesn’t value their time, talent, and career, will choose to look elsewhere for new employment opportunities.
Beyond Philosophy
FEBRUARY 24, 2022
One of the most valuable things I have learned in my career is how to work with senior executives. So, I wanted to share with everybody today five rules for successfully engaging with senior executives to enhance your career. It doesn’t enhance your career as an employee to avoid having a view. Subscribe today right here.
One Millimeter Mindset
JANUARY 28, 2021
I don’t know about you. However, like it or not, continuous change impacts just about everything you and I do every day. These January professional innovation posts offer insights, strategy, tips, and pathways to get your career aligned with continuous change. The first month of 2021 is nearly completed.
ShepHyken
SEPTEMBER 5, 2023
And when I refer to happiness , I’m not talking about utter delight or elation. I’m talking about a result that does three things: The customer’s problem, issue or question is resolved or answered. I’ve preached most of my career that resolving issues and managing complaints isn’t just about fixing problems.
ShepHyken
JULY 7, 2020
They discuss her career history of using amazing customer experiences as a competitive differentiator, plus a few tips on speaking and presenting. Top Takeaways: Money should not be your main career goal. Customer service and the customer experience is all about how you make the customer feel.
CSM Magazine
MAY 16, 2023
I’ll give you a preview: it’s all about bringing talent in-house, not outsourcing it. At Deel, we’re committed to owning that customer service experience, from recruitment and hiring, to training and career development. In-House Talent Unlike most companies, we don’t outsource our support team.
West Monroe
JANUARY 15, 2024
About the episode Explore the essence of digital transformation. Additionally, fostering career mobility, where employees can explore diverse projects and acquire new skills, is crucial. Rather than a linear career ladder, considering careers as rock walls with varied experiences is essential.
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