achieving-customer-loyalty-amid-the-rise-of-the-consumer 
West Monroe
FEBRUARY 18, 2024
While today’s rapidly evolving financial landscape has banks focusing on numerous priorities, consumer lending is experiencing significant shifts that demand immediate attention to manage current expenses and position for future growth. The solution, then, has been to hire rapidly and throw bodies at the problem.
West Monroe
APRIL 9, 2024
With the increased cost of funds consuming as much as 50% of banks’ total expenses, credit unions are well positioned to support deposits and lending. Credit unions are uniquely positioned in today’s marketplace. What’s more, the decline in loan demand will continue to challenge overall profitability metrics for many banks.
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West Monroe
JULY 26, 2022
But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. We then asked bank customers last quarter to tell us how they felt these efforts were going. Broadly speaking, the surveys revealed a tenuous alignment.
West Monroe
JULY 27, 2022
But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. We then asked bank customers last quarter to tell us how they felt these efforts were going. Broadly speaking, the surveys revealed a tenuous alignment.
Up Your Service
JULY 16, 2018
A unique report was recently released by Salesforce Research titled “ State of the Connected Customer , 2nd edition”. This is an important publication with insights from 6,700 consumers and business buyers on the intersection of customer experience, use of technology, and the creation and development of trust.
CSM Magazine
FEBRUARY 4, 2021
There is a shift in power going on, fuelled by greater access to information in the digital age, new technology and a broader variety of brands, products and services to choose from, today’s consumer are empowered like never before. With an expanded consumer choice, customers no longer base their loyalty on price or product alone.
ChurnZero
MARCH 6, 2020
Customer Success Starts Within: 6 Ways to Put Employees First. The Customer Success industry is obsessed with cracking the code on customer experience and loyalty. So, it’s easy to see how a fixation on the customer can overshadow the very people who make that success possible: the employees.
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