Alida

AUGUST 17, 2021

For BDG, impactful relationships with Alida is the key to their survey success.

Entertainment 246

Entertainment Brands 246

ChurnZero

JANUARY 8, 2021

Based on our recent Customer Success Leadership Study (releasing early January 2021), 54% of survey respondents have a Chief Customer Officer (CCO) or Vice President (VP) of Customer Success as their highest Customer Success leadership position within their SaaS organization. Jason Baldree, (First) Chief Customer Officer, Alida.

2021 98

2021 Customer Success Chief Customer Officer Leadership 98

Alida

OCTOBER 5, 2020

Survey results aren’t really representative. ”. This statement often stems from the belief that by maintaining anonymity and surveying a general population sample, researchers will find the unbiased truth. Participants are tired of anonymous surveys and response rates have plummeted. "Members of an insight community are biased.

ROI 130

ROI Insights Document Brands 130

Alida

OCTOBER 25, 2022

The launch of this product headlines our Q4 release, which also includes several new features bound to enhance the Alida TXM platform.

Engagement 26

Engagement Customers Customer Experience 26

ChurnZero

JANUARY 28, 2021

Alida (formerly Vision Critical). Winning SaaS apps are selected on the basis of customer feedback and data, including Net Promoter Scores and customer responses to APPEALIE’s proprietary survey. OVERALL SAAS AWARD WINNERS. CallTrackingMetrics. SAAS CUSTOMER SUCCESS AWARD WINNERS.

Net Promoter Score 96

Net Promoter Score 2020 NPS Document 96

2020 Research

OCTOBER 25, 2021

Using his 25 years of research experience, Rob will drive excellence across our global proprietary panels , advanced programmatic capabilities , and world-class team of survey programmers, data scientists, and project managers. Prior to that, he held leadership positions at Vision Critical (now Alida) and Ipsos. Connect with Rob.

Leadership 52

Leadership Events Connections Management 52