Article Customer Relationship Management Customer Satisfaction Customer Service Strategies 
CSM Magazine
JUNE 22, 2023
In recent years, the importance of effective customer service strategies has become increasingly evident for businesses across various sectors. One aspect of a customer service strategy is to leverage data to create personalized experiences, streamline processes, and improve overall customer satisfaction.
CSM Magazine
JULY 28, 2023
Survival often hinges on resolving this dichotomy to excel in customer relations. To meet the demands of customers today, companies should embrace technology and artificial intelligence (AI). Providing prompt and satisfactory responses remains paramount for customer-oriented companies.
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ShepHyken
JUNE 4, 2018
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Stop Trying to ‘Delight’ Customers, Says CX Expert Paul Greenberg by Noreen Seebacher. Follow on Twitter: @Hyken.
ShepHyken
JULY 3, 2020
This week we feature an article by Jake Rheude, Director of Marketing at Red Stag Fulfillment. He writes about how to best perform e-commerce customer service. Impeccable customer service helps you hit the hearts of your followers. After all, any good brand out there does not just only have customers.
Kustomer
MAY 13, 2022
Retaining customers costs less than acquiring new ones, and even a 5% increase in your customer retention levels can lead to a 25% or more increase in your profits. . The Foundation of Your Strategy. At the heart of all your interactions with customers should lie an efficient CRM (customer relationship management) system.
Myra Golden
APRIL 11, 2023
By optimizing your workforce, using technology, and fostering a culture of continuous improvement, you can deliver an exceptional customer experience while improving efficiency and reducing costs. So, if you’re ready to take your contact center to the next level, read this article!
Kustomer
JULY 10, 2020
In a world that’s so heavily focused on utilizing digital technology and social media to create convenient experiences for consumers, making your customer service communication lines as simple, seamless and tailored as possible to specific members of your audience is a must. Diving Deeper: What Exactly Is Personalized Customer Service?
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