Average Handle Time Customer Care Insights Virtual Agent 
Pointillist
SEPTEMBER 28, 2021
While marketing, product, CX and other leaders may strive to share insights, accessing the data in their systems is cumbersome and rarely happens in real time. Without it, you risk frustrating them with interactions that require lots of effort, long hold times and costly escalations.
Playvox
MARCH 19, 2024
But as customers’ communication needs and preferences shifted, contact centers today provide omnichannel support. As NLP, ML, and conversational AI evolved, modern contact centers embrace AI-powered chatbots, virtual agents or assistants, voice recognition, and other tools to deliver self-service options to customers.
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