TechSee

OCTOBER 19, 2021

Visual assistance is an emerging technology powered by video and augmented reality that allows users to instantly stream their mobile device camera or screen for real-time, interactive visual engagement. Is visual assistance the answer to how to reduce returns? Truck Roll Rates, and. First Contact Resolution.

E Commerce 124

E Commerce White Paper E-support Retail 124

Think Customers

OCTOBER 4, 2021

For your contact center operations, this can be beneficial by deflecting lower value Tier 0 and Tier 1 interactions, while also delivering 24/7 customer support at scale. Effective contact centers understand the right moments to introduce chatbot or messaging capabilities into a conversation to meet customer expectations every time.

White Paper 52

White Paper Contact Center Omnichannel Average Handle Time 52

CSM Magazine

JANUARY 12, 2021

Do they centre around increasing customer engagement? Or are they purely operational, seeking to improve efficiency such as reduced average handling time (AHT), time to answer or to reduce call volumes in general? Are your goals financial in nature, involving cost savings or revenue targets?

White Paper 52

White Paper Average Handle Time Automotive Transportation 52

Uniphore

DECEMBER 17, 2021

healthcare market must continue to transform how they interact with consumers if they want to succeed. Out of six categories included by Forrester, customer service is the number one driver. Nearly half of brands fell below the industry average in this category, pinpointing an anchor that’s weighing down the industry as a whole.”

Healthcare 52

Healthcare Contact Center 2021 Average Handle Time 52

Comm100

JANUARY 14, 2020

Today, consumers use an average of almost six touchpoints with nearly 50% regularly using more than four. For years, many companies struggled to cobble together the best customer experiences they could. Digital omnichannel is the next word in customer experience. But, a mindset shift is only part of the equation.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Comm100

JANUARY 14, 2020

Today, consumers use an average of almost six touch-points. For years, many companies struggled to cobble together the best customer experiences they could. Digital omnichannel is the next word in customer experience. FCR) and average handle time (AHT). by 20% on average. Reduced costs.

Omnichannel 52

Omnichannel 2020 White Paper Social Media 52

Bold360

DECEMBER 4, 2016

You’ll want to pay careful attention to numbers such as: incoming cases, average replies per resolve, average time required to reach a resolution and tickets resolved within just a single customer support interaction. If that’s not enough to convince you, well then there’s the average correspondence fee of $.10

Call Center 56

Call Center Travel Multi-Channel White Paper 56