The Definitive List of 27 Call Center Metrics and KPIs
Pointillist
JANUARY 25, 2019
It’s no easy task, but the right mix of call center metrics and KPIs can help you stay the course. There are many call center metrics you can measure, but only a few KPIs that you will want to monitor over a period of time. CES asks customers to evaluate how much effort they had to put in to get their issue resolved.
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