3-ways-to-use-ai-right-now-to-support-remote-contact-center-agents Blog Related Topics 
Upstream Works
JUNE 25, 2020
This is the second article in a three-part series about how COVID-19 is impacting contact centers and how they can adapt to this new normal. In the first part of our three-part series, we addressed the important role the contact center plays in business continuity during this global pandemic. What We’ve Learned So Far.
Uniphore
JUNE 10, 2021
We also learned just how important contact centers are to our everyday lives. When the whole world went remote, people started calling in in record numbers, forcing businesses to reassess their customer service game. At Jacada, we recognized the challenges of overwhelmed—and often understaffed—contact centers early on.
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Bold360
MARCH 20, 2020
And in a world where social distancing and even sheltering-in-place have become the new norm, an omnichannel approach is now more important than ever. Offer channels your customers want and now need. The phrase used to describe the integration of all these channels is omnichannel customer engagement. Useful content.
Bold360
MARCH 16, 2020
COVID-19, the disease caused by the novel coronavirus, has disrupted the way we live our lives. As we are seeing in Italy and now Spain, it is causing entire countries to lockdown and dramatically upend daily life. All of these factors are presenting a near-existential crisis to companies worldwide.
Bold360
AUGUST 31, 2020
Customer self-service (CSS) is a win-win for all involved in today’s uncertain business landscape, one where remote work and digital-first interactions have become the “new normal.”. CSS tools, unlike human agents, are available 24/7 across multiple channels. Above all, ease of use is essential for any CSS tool.
Pointillist
SEPTEMBER 28, 2021
The pressure to reduce contact center costs is immense. But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Contact centers are now considered more than just service centers. By Stephanie Ventura.
BirdEye
DECEMBER 26, 2023
The right VoIP service provider can help you turn every call into a business opportunity. Read this blog post to learn more about VoIP services and pick the best VoIP service for your business. VoIP or Voice over Internet Protocol is a communication system that uses the internet to make calls, unlike a traditional landline telephone.
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