Avaya

JANUARY 14, 2019

This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Gareiss leads Nemertes Digital Transformation research. Here’s Why You Should Be appeared first on Avaya Connected Blog. The focus on customers is more intense than ever—and for good reason.

Customer Experience 73

Customer Experience Competitive Advantage 2018 Social Media 73

Avaya

APRIL 10, 2019

This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Gareiss leads Nemertes Digital Transformation research. In my next blog, I will review how organizations are leveraging AI in the contact center and provide a roadmap for success.

Contact Center 71

Contact Center Virtual Agent Document Roadmap 71

Avaya

FEBRUARY 13, 2019

This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Gareiss leads Nemertes Digital Transformation research. In my next guest blog, I will review key best practices for developing a strategy that positions your organization to deliver premier customer experience.

Interaction 45

Interaction B2B B2C Social Media 45

Avaya

MARCH 11, 2019

This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Gareiss leads Nemertes Digital Transformation research. The post Crafting Successful DCX Strategy Requires These Steps appeared first on Avaya Connected Blog.

Contact Center 42

Contact Center Document Webinar Sales 42

Avaya

APRIL 15, 2019

This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Gareiss leads Nemertes Digital Transformation research. The post Roadmap to Achieve AI Benefits for Customer Experience appeared first on Avaya Connected Blog.

Roadmap 47

Roadmap Customer Experience Contact Center Customer Satisfaction 47