delighted

JANUARY 14, 2020

Detractors are customers who rate your brand between 0-6 as they are not satisfied with your company or the services provided, unlikely to make a repeat purchase, and more likely to share their negative experiences. Running a successful NPS program is more than simply asking your customers for feedback.

NPS 40

NPS Net Promoter Score Feedback Customer Centricity 40

SurveySensum

JANUARY 31, 2024

But let’s face it – some guests bring more sparkle to the party. These are your high-value customers, the rockstars of your clientele who don’t just add a beat to the rhythm but keep the entire show running. These folks keep returning to buy from you, not just once but repeatedly. Let’s get rolling!

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Feedback Exceptional Customer Service 52

ClientSuccess

NOVEMBER 26, 2018

We’ll just come out and say it: customer marketing conversations and campaigns aren’t always the smoothest for customer success teams, nor do they tend to foster winning retention statistics. Make it less about the ‘marketing’ and more about the ‘customer’.

Marketing 56

Marketing Customer Success Customers Webinar 56

Storyminers

JULY 29, 2016

And as we all know, replacing an existing customer costs 7 times more than retaining them. Too many companies focus on acquisition, investing way more in marketing and sales than on improving the customer experience. Want to read more from Annette? Want to read more from Carol? Want to read more from Shep?

B2C 49

B2C Customer Retention Brands Social Media 49

SmartKarrot

MAY 7, 2020

It is becoming ever more expensive to acquire a new customer because of more and more competition in marketing your company, hence a churn of even a smaller percentage of existing customers is seen as a major loss when observed from the point of view of a customer’s lifetime value. So here we go!

Customer Retention 10

Customer Retention Social Media Reference B2C 10

Gainsight

JUNE 17, 2020

One of my favorite business books of all time is The Hard Thing About Hard Things. It’s a compendium of stories from current venture capitalist and former CEO Ben Horowitz about his time running companies. Horowitz famously shared his model (also in this blog post ) of “Peacetime CEO / Wartime CEO.” There’s no debating that.

Leadership 107

Leadership Books 2017 Government 107

Centercode

FEBRUARY 20, 2019

Centercode has been running beta tests for over 18 years. That’s why we can say this on good authority: beta testing isn’t easy. Like a suit, your beta testing strategy needs to be tailored to fit well. You can’t major in Beta Testing. ” You’re not alone there.

Feedback 66

Feedback Download Webinar Presentation 66

Playvox

JUNE 15, 2022

Every single support leader has either just finished a significant tagging overhaul or is slowly coming to realize that they need to do one. Tags can be the bane of many support teams’ existences — especially if they do the process manually. More valuable feature requests should certainly take priority. ENJOYING THIS ARTICLE?

Insights 52

Insights Webinar Customer Success Demo 52

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

ClientSuccess

MAY 9, 2019

Every product goes through the process of checks and balances, and sometimes there are more downs than ups. Just because you have a ‘failing’ product doesn’t mean it’s time to pack up shop. There are a few ways that your customers can actually help set your product on the right path to success: 1.

Customer Success 46

Customer Success Presentation Metrics 2019 46

ChurnZero

JANUARY 17, 2020

Blog Author: Alex Weihmann. If your company is exploring the idea of implementing a dedicated Customer Success (CS) platform, the question of where to start can be daunting. With so many tools at your disposal, it can be challenging to determine how to best leverage a Customer Success platform and hit the ground running.

Metrics 72

Metrics Customer Success Insights Webinar 72

ClientSuccess

JULY 17, 2019

Every product goes through the process of checks and balances, and sometimes there are more downs than ups. Just because you have a ‘failing’ product doesn’t mean it’s time to pack up shop. Talk about where they’re seeing the most value and where the product could be improved. Not sure where to start?

Metrics 40

Metrics Webinar Feedback Customer Success 40

SmartKarrot

OCTOBER 13, 2022

The primary objective of a CSM (Customer Success Manager) is to promote and demonstrate value to its clients continuously. Customers look to customer success teams as their trusted advisors. In essence, your current customers spend more than they did the previous month. You are just getting started. Not really.

Customer Success 10

Customer Success Management B2B Presentation 10

Grade.us

JUNE 5, 2020

When prospective customers are checking out your business, what are your reviews saying about you? What you may not be familiar with is how you go about structuring your review management campaigns. That doesn’t mean you have great reviews. But there’s nothing to be ashamed of. 4:39 Adjusting your mail settings.

B2B 29

B2B Connections Reference Measurement 29

SurveySparrow

DECEMBER 18, 2018

This article will talk about 20 innovations in its culture and the takeaways from each of them and why it will always remain one of the best places on Earth to work for. Google also has a weekly meeting where anyone can ask questions to its top leaders about any issues. Google events. Google’s TGIF. Collaboration always wins.

Culture 71

Culture Innovation Feedback Seminar 71