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Branding and CX: The Surprising Way They Work Together to Form Customer Loyalty

Beyond Philosophy

Brands are everywhere. Everybody feels like they understand what brands are. However, when we ask the fundamental questions of “What is a brand?” Branding is a critical topic in Customer Experience. We discussed where branding and Customer Experience interact and prioritize in a recent podcast.

Loyalty 130
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Why Implement AI for Reputation Management?

BirdEye

You may have gained seven positive reviews, but that one bad review caused a dent in your brand’s credibility, which you did not expect. To solve the growing need to improve authority, many reputation management solutions are in the market now. How does Birdeye use AI to improve reputation management outcomes?

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An Article On Customer Experience That Actually Makes Sense

GetFeedback

Think about the last time you had a great experience with a brand. Now think about the last time you had a really bad experience with a brand. . If you’re like most, you probably had a much easier time recalling a poor experience than a good one. That’s because a bad customer experience interrupts our day.

Article 337
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What Telcos Can Learn About CX From Other Industries (And The Other Way Around)

Lumoa

Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue. Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics.

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Why your business needs a social media manager

BirdEye

With help from a social media professional, your business can maximize its online potential, expand its reach, enhance customer engagement, create brand awareness, and ultimately increase revenue. This blog post will explore the benefits of hiring a social media professional. Table of contents What is a social media manager?

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Creating a marketing survey? Here are 80 questions you can use 

BirdEye

And that information comes from various sources, especially market research surveys, marketing surveys, and other customer surveys. When businesses take customer feedback and overall brand perception seriously, they significantly improve their conversion rates, brand value, and revenue.

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Acing business reputation management for stellar branding

BirdEye

That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. In this blog, we will explore the world of reputation management for businesses. Table of contents What is business reputation management? That’s almost everyone!

Brands 108