Stella Connect

JANUARY 28, 2022

They’re bringing their A-game, embodying your company’s brand values, and putting customers first. Here are our six tips for delivering better customer service right away. . 6 Tips for Delivering Better Customer Service. #1: Support agent growth and development. #5:

Customer Service 52

Customer Service Customer Service Training 2022 Social Media 52

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. I]f you care about customer experience.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Stella Connect

SEPTEMBER 16, 2021

That’s why creating an effective agent performance scorecard designed to evaluate and uncover opportunities to improve customer service agent performance is an important part of any quality assurance program and customer service training program. Define any customer service terms referenced within your card.

Customer Service Training 52

Customer Service Training 2021 Feedback Brands 52

Stella Connect

SEPTEMBER 30, 2021

Some of the key benefits of using call center quality monitoring scorecards include being able to provide clear guidance to frontline agents based on specific customer interactions, gaining insight into what’s driving negative customer feedback , unlocking opportunities to improve in delivery and customer satisfaction (CSAT) , and more.

Call Center 52

Call Center Customer Service Training Feedback Customer Centricity 52