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8 Strategies for Securing Great Customer Service

Doing CX Right

Who owns customer service? You finally find that perfect product, a new laptop, home fitness equipment, or maybe a gift for your partner on a big anniversary. Ruiz “advocates freedom from self-limited beliefs that cause suffering and limitations in a person’s life.”. Be impeccable with your words.

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Is Stress Becoming Intolerable?

Beyond Philosophy

I have a new book called Happy Employees Make Happy Customers. If you want to have great experiences, you need to look out for your employees. If employees are happier, then they will provide better experiences for your customers. If employees are happier, then they will provide better experiences for your customers.

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CX in the Time of Social Distancing: 5 Steps to Address your COVID-19 CX Challenges

Bold360

This is brand new territory for us all, especially for the 31.5 million workers who occupy mostly front-line, customer-facing jobs – and who are seeing major shifts in how they need to provide that service. The world of customer experience (CX) is going to have to drastically reimagine how we engage with customers in this new reality.

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Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. But what happens when your NPS score isn’t quite as rocketing as you’d like? Does it spell doom for your business? Or recommend them to your friends and family?

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Leveraging Big Data to Fine Tune Customer Experiences

Avaya

On a more critical level, doctors can now record and analyze patients’ heartbeats and breathing patterns to develop life-saving predictive algorithms. These channels range from human interaction (like speaking with a contact center agent) to fully automated interactions to assisted service (like live chat and co-browsing).

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Episode #24 – Building Community to Improve the Employee Experience

Russel Lolacher

In this episode of Relationships at Work, Russel chats with co-founder of the CX Accelerator and speaker Nate Brown on how to build build community to benefit your employee experience in your industry. We want to make sure they are meaningful, that they’re giving us energy, that they’re giving us life. Hello, sir.

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CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017

Bold360

It entices me to imagine what awaits us in 2017 for customer service. At the end of the day, the only way to prepare for customer service is to have the heart and the passion to take care of them and always be willing to see what technology offers. Meet Our Panel of Customer Experience Pros: Daisy Jing. Sasha Tenodi. Wendy Glavin.

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