NICE inContact
SEPTEMBER 23, 2019
Call recording software is a foundational component of contact center operations but often under valued and taken for granted. Similarly, recording software powers other contact center activities but it’s not until the contact center experiences a failure that most really stop to think about its critical implications.
NICE inContact
SEPTEMBER 20, 2019
In the world of Contact Centers , moving functions like IVR and ACD are obvious choices. Like other cloud systems, the architecture provides a more scalable environment allowing you to better support call distribution and IVR. Your Contact Center represents the front line to your constituents and customers.
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CX Accelerator
JUNE 8, 2020
The response was so good that it begged to be a blog post. Listen to customer service call recordings. In contact centers, where calls are traditionally recorded, there’s a ton of voice of customer insight readily available — one only needs to take the time to listen. Back To CX Accelerator Blog
NICE inContact
JULY 19, 2018
There is no department where this is more true than in the contact center, and one way to increase efficiency is with integrations. The customer experience can be improved upon by making a multitude of information available to contact center agents, while also increasing efficiency.
NICE inContact
NOVEMBER 26, 2018
Twenty years ago began a shift to contact center outsourcing to offshore locations, especially the Philippines and India, and away from the local market where customers on the other end of the phone were located. Brands had a very clear business case to cut contact center labor costs by outsourcing to lower-cost offshore locations.
Strativity
MARCH 30, 2020
This is especially true for employees working in contact centers and customer care departments who are tasked with providing customers with information, support, and a positive experience. Changes to the modern contact center environment . Modern contact center environments are often fast-paced, stressful, and demanding.
CX Accelerator
JUNE 8, 2020
The response was so good that it begged to be a blog post. Listen to customer service call recordings. In contact centers, where calls are traditionally recorded, there’s a ton of voice of customer insight readily available — one only needs to take the time to listen. Back To CX Accelerator Blog
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