Blog Communication Customer Service Strategies Customer Service Training 
Integrity Solutions
FEBRUARY 12, 2021
Most companies like to say they provide great customer service and deliver it with integrity, but what does that really mean? Have you created a customer service strategy that defines those expectations? . You may think these sound like common-sense fundamentals of customer communication.
ShepHyken
AUGUST 26, 2016
This week on our Friends on Friday guest blog post my colleague, Doug Sandler, busts some popular customer service myths. Arming employees with knowledge and training is key. work to prove or debunk a myth (or myths) through a series of experiments involving trial and error, advanced exploration and communication.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
JUNE 28, 2021
And, while you are there, be sure to click on the link that takes you to the article he shared last month, which is a list of the five things you should never say to a customer. Communicating CX: 12 Tips for Talking About Customer Experience by Jeannie Walters, CCXP. I’m honored to be on the list (Thank you HelpSqud!)
ShepHyken
JANUARY 26, 2018
Connecting on a personal level – Front-line employees can be trained to start each interaction by asking a question like, “Where did you travel from to see us?” Connecting in that way is more than a pleasantry, it establishes a level of communication where better listening happens. or simply, “How are you doing today?”
Stella Connect
NOVEMBER 29, 2021
What matters the most when contacting customer service? #1: 2: Agent knowledge about products and services. #3: 4: Personalized communication and resolution. #5: 5: Agent tone and communication style. 3: Collecting Real-Time Customer Feedback. Optimizing customer service training programs and performance.
Integrity Solutions
OCTOBER 27, 2021
Doing it right the first time tells your customers that you value their time and that the people in your organization have the power to solve problems in the moment. What to Look for In Customer Service Training Programs. A customer service culture has to be built on more than just words.
ProProfs Chat
MAY 1, 2020
You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.
Expert insights. Personalized for you.
77 
Let's personalize your content