The Definitive List of 27 Call Center Metrics and KPIs
Pointillist
JANUARY 25, 2019
By Swati Sahai Call centers are an operationally-complex element of your business, but they play a big role in your customers’ experience with your company. It’s no easy task, but the right mix of call center metrics and KPIs can help you stay the course. Many call center leaders view it as the most important KPI to track.
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