ShepHyken

OCTOBER 4, 2019

Increasing customer retention rates by 5 percent increases profits by 25-95 percent. It makes business sense to value and retain the right customers. Chances of repeated sales increase, if a customer forms a connection with your business. They expect businesses to work hard and convince customers to buy quickly.

Blog 122

Blog Brands Engagement ROI 122

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. Without making those choices upfront, you’ll find it hard to create a good customer experience and scale it, and you’ll easily fall into the chaotic trap of “doing what it takes”. Here’s the webinar in full. A: Try to narrow it down.

Sales 52

Sales Customer Success Webinar Tourism 52

Integrity Solutions

MAY 12, 2020

With leaner sales organizations, your sales enablement strategy has to step up and be a valuable contributor to the organization. In many organizations, revenue has “fallen off a cliff,” as one sales leader put it, and companies are looking at where they can make cuts and recapture lost momentum.

Sales 124

Sales 2020 2019 Metrics 124

Win the Customer

SEPTEMBER 21, 2020

The right marketing strategy for your e-commerce store can help you build brand awareness, drive customer loyalty, and ultimately increase online sales. Its popularity can be attributed to several reasons-it’s quick and easy to use, affordable, offers customization, ready designs, and is extremely customer-friendly.

E Commerce 111

E Commerce Sales Customer Engagement E-support 111

BirdEye

AUGUST 7, 2023

SEO involves content marketing, creating backlinks, and making sure your blog posts rank for the most relevant keywords. PPC ads target customers based on their demographics, so you never waste money on users that aren't near you. Set specific referral goals for customers and notify them via social media, email, and SMS.

Sales 52

Sales Marketing Social Media Loyalty Programs 52

Comm100

OCTOBER 19, 2022

Sentiment analysis comes in handy when you examine brand monitoring, market research, product analytics, and customer service. It will allow you to be able to work quicker and smart, not only so you can produce more work but to serve the felt needs of your customers based on what they communicate with you. #7

Blog 91

Blog Omnichannel Interaction Measurement 91

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. Click here to read the blog. Gainsight Elements: The Science of Customer Success.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

ShepHyken

JUNE 9, 2017

Quick question: Which is better for your business: Having 1,000 customers who purchase from you one time in their life, or 200 customers who purchase from you five times a year, every year of their life ? In this all-too-perfect example, both sets of customers will provide the same amount of value within a single year.

Blog 100

Blog Net Promoter Score Article Customers 100

NICE inContact

APRIL 24, 2019

If you had the choice of selling to a customer base that’s happy or for a company that has a stellar reputation for customer service, compared to the opposite that would be a no-brainer decision. The quality of service customers receive when contacting a business has a direct impact on sales success and company revenue.

Sales 54

Sales Customer Service Presentation Customers 54

ShepHyken

OCTOBER 19, 2018

It’s not only showing the right content on the web or via email but can decide if these are even the appropriate channels to engage with a customer at any given time. For [customer support and marketing] employees, the main benefit is operational efficiency. Anticipating and recommending new options for customers based on past history.

Blog 111

Blog E Commerce Customer Service E-support 111

Beyond Philosophy

SEPTEMBER 30, 2021

Our listener wants help convincing his team that using a free trial will help sales. On the other hand, there is the short-term benefit from making it difficult for customers that you don’t have to return their money. So, yes, offering a free trial could increase sales by activating the Endowment Effect. .

Sales 78

Sales Reference Magazine Retail 78

ShepHyken

DECEMBER 21, 2018

However, it should be noted that there is no universal resolution to improve customer satisfaction. The key is to collectively follow best practices to increase satisfaction levels of unique customer base based on their unique needs.

Blog 97

Blog Customer Satisfaction Culture Social Media 97

Comm100

FEBRUARY 10, 2022

That’s precisely what Spotify strives to achieve through its annual Spotify Wrapped feature customized to every user worldwide. – It increases conversion and sales numbers. Personalizing your customer service gives you an edge over your competitors, building your image as a customer-centric brand.

Blog 52

Blog Customer Service Loyalty Programs Social Media 52

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. In addition to quick replies, chatbots can even remember customers from the last interaction – both of which can be very beneficial to close sales. Finding Out Crucial Customer Information. Encouraging Customers to Take Desired Actions.

Social Media 53

Social Media Blog ROI Brands 53

Gainsight

OCTOBER 22, 2018

It checked all the boxes for me—strategic thinking, working collaboratively, creativity, working with sales, and above all a total focus on giving the customer a great experience. When I left the world of product management to become a CEO, Customer Success was barely a gleam in my colleague Dan Steinman’s eye!

Sales 95

Sales Marketing Customer Success Customer Insights 95

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

2018 59

2018 Blog B2B 2014 59

ShepHyken

MAY 24, 2019

Ultimately the percentage of total consumers that take a survey is not even close to being truly representative of your customer base. Gaetano is the Director of Demand Generation at Nextiva with a proven track record of success working with B2B SaaS brands like Sales Hacker, Outreach.io, and Pipedrive.

Blog 107

Blog Customer Service Effort Score Customer Satisfaction 107

ChurnZero

JULY 17, 2020

This is a guest blog post by Irit Eizips , Chief Customer Officer and CEO of CSM Practice. . Keeping a renewing client allows you to increase your Customer Success team’s efficiency and grow your SaaS business. In some cases, the renewal process is owned by the Sales team (not the Customer Success team).

Sales 59

Sales Net Promoter Score Chief Customer Officer Definition 59

ShepHyken

MAY 18, 2018

Advertising and marketing your brand is costly, and it’s never certain whether these efforts will attract enough new customers to justify the cost of expensive advertising. Never underestimate the value of a customer base that is loyal to your brand, though. appeared first on Shep Hyken.

Blog 79

Blog Loyalty Programs Advertising Loyalty 79

Totango

FEBRUARY 5, 2024

In: A hand-in-hand, three-team approach to customer success where Sales, CS, and Marketing work together to guide customers through the entire customer journey. Out: The old-school Sales-to-CS handoff. No more “Here’s your customer success manager, see you never!” emails from the sales rep.

Multi-Channel 99

Multi-Channel Sales 2024 Customer Success 99

ShepHyken

APRIL 27, 2018

Make sure reps are easily reachable for after sales inquiries and feedback via instant chat, social media, email, and phone. A strong presence on Facebook, Twitter, Instagram, or Snapchat can help you reach new or existing customers. Tailoring your e-commerce site to best serve your customers can make or break an online store.

E Commerce 82

E Commerce Blog Social Media User Experience 82

Amity

NOVEMBER 14, 2018

This article was originally published on WnTD's blog. The sales to customer success handoff is one of the most important intersections in the customer journey. However, for the purposes of this post, we will only focus on the Sales to Customer Success handoff stage of the customer journey.

Sales 87

Sales Customer Success Customer Journey Customers 87

Comm100

DECEMBER 14, 2022

High profitability: Businesses that are CX leaders aren’t just popular with their customers, they also enjoy high profitability. The scalability of CXA means it can cover your widening customer base at a fraction of the cost of traditional channels. 7 ways to implement customer experience automation in your business model.

Blog 52

Blog Customer Experience Net Promoter Score Demo 52

ShepHyken

JANUARY 20, 2017

This week on our Friends on Friday guest blog post my colleague, Jason Grills, writes about the importance of good customer support and the impact it can have on your business. Customer support agents must understand just how important their roles and responsibilities are to the customer experience. Shep Hyken.

Blog 86

Blog Contact Center Communication Brands 86

Win the Customer

SEPTEMBER 21, 2020

The right marketing strategy for your e-commerce store can help you build brand awareness, drive customer loyalty, and ultimately increase online sales. And to add a personal touch to your local store, you can consider adding Sales tags as well as floor decals. A simple answer is by focusing your efforts on customer retention.

E Commerce 52

E Commerce Sales Customer Engagement E-support 52

Totango

MAY 17, 2024

solution can be as easy as consolidating your sales and customer success information. As your team and customer base grow, AI-powered tools can help maintain personalization at scale while saving time and effort. AI applied in the platform provides automated account summary insights, saving valuable time and effort.

Innovation 96

Innovation Call Recording Government Customer Success 96

BirdEye

OCTOBER 27, 2023

Have gated content For a deeper dive into these strategies, read through our detailed blog. Table of contents What is customer acquisition? Why is customer acquisition important? How do you optimize customer acquisition? What is customer acquisition cycle? What is a customer acquisition strategy?

Social Media 57

Social Media Multi-Channel Advertising Customer Retention 57

Retently

MAY 15, 2024

Have you ever read an online newspaper, blog or magazine only to be asked for your feedback as a reader? Most of us associate customer feedback with, well, customers. You’ll discover strengths, weaknesses and acquisition opportunities Customer retention is one aspect of driving revenue for your business.

Net Promoter Score 78

Net Promoter Score NPS Feedback Metrics 78

BirdEye

JULY 5, 2023

However, constantly acquiring new customers without investing in strategies to retain them can prove quite harmful to the bottom line. To first time customers turn into loyal customer, it is important to invest in building relationships with them. This blog helps you grow your business with relationship marketing.

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

Think Customers

DECEMBER 8, 2015

While companies are constantly looking for ways to engage and connect with their customer base, the greatest gap in strategic development often stems from the lack of communication and understanding between frontline staff and organizational leaders. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Sales 56

Sales Blog Connections Customer Base 56

Totango

AUGUST 9, 2022

This lets B2B businesses customize their operations for groups of customers with common characteristics or personalize them for individual clients. This type of customization provides customers with better service while yielding better results for B2B teams working in marketing, sales, customer service, and customer success.

B2B 100

B2B Customer Journey Mapping Social Media Net Promoter Score 100

One Millimeter Mindset

AUGUST 23, 2018

Discuss the relevance and value of these measurements with your current customers, in advance, without biasing them. Determine whether, or not, your organization really is measuring the right stuff for your own customer base. Once they consummate the sale, and the contract is signed, they hunt up their next deal.

Customer Retention 133

Customer Retention Workshop Measurement Sales 133

Customer Bliss

JUNE 8, 2020

. “The great news is that HubSpot was already aligned in unifying all customer facing functions—creating a Flywheel team and hiring a CCO was part of the transition we’re undergoing, so our leadership is already aligned there. We’ll continue to assess what measures are appropriate to support our customer base over the next few months.”

Chief Customer Officer 210

Chief Customer Officer Customer Centricity Financial Culture 210

Totango

JULY 19, 2022

And since relationships are truly built after the sale is closed, your CRM will no longer be able to meet your needs as you continue to nurture and grow your customer base. . Receive notifications when customer behavior indicates dissatisfaction. Double Down on Your Customer Base with Composable CS.

Customer Relationships 90

Customer Relationships Customer Success Events Sales 90

Totango

JUNE 15, 2022

While the uncertainty that comes along with rising interest rates and a falling stock market can be scary, there is a silver lining: your current customer base. During periods of economic instability, your customer base may be the only growth channel on which you can depend. Invest in Customer Success.

Customer Journey 96

Customer Journey Touchpoint Customer Success NPS 96

CSM Magazine

DECEMBER 10, 2019

By using social networks and blogging, you can increase your customer base and make new business connections. It can also be a source for a loyal customer base. So if you see a social network and blogging as a source of growing your target audience and sales, these tips are for you. Make analysis.

Social Media 52

Social Media Customer Base Blog Advertising 52

ShepHyken

JULY 20, 2018

A brand reputation monitoring tool that scrapes these sites can serve as a differentiator for your brand because it is a public assertion of your employees’ willingness to provide value and increase the convenience for your customer base. Read Shep’s latest Forbes Articles: Customer Experience Is The New Brand.

Social Media 47

Social Media Blog Brands Consumers 47