Blog Customer Confidence Customer Journey Customer Service Training 
ShepHyken
MAY 4, 2018
Improved customer service training. Began the process of consistently responding to every customer grievance. We also started addressing customer experience more fully at every stage of the customer journey. Six months later we earned that A+ rating. Before the Sale.
ShepHyken
MAY 27, 2019
Yet customers also want to enjoy a digital experience with little or no friction. As customers use their smartphones for more and more business, it is incumbent to give customers confidence that they are dealing with safe and secure companies. That translates to higher morale, lower turnover and happier customers.
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