Michelli Experience
JULY 3, 2018
Years ago, it was much harder to convince a client to do a customer journey map. In those days, many leaders were willing to map interaction points with customers in order to drive efficiency or reduce waste. Four Strategies for Customer Journey Mapping. Activate the Map.
Michelli Experience
JULY 10, 2018
In last week’s blog , I talked about how customer journey mapping has gained widespread acceptance and how to get maximum value out of efforts to depict perceptions of customers across interactions with your brand. Activate the Map. Think Map(s) not Map. Transformational Maps.
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CX Journey
NOVEMBER 17, 2015
Image courtesy of Alan Tunnicliffe Today's post is a modified version of a post I originally published on Touchpoint Dashboard's blog on June 15, 2015. You’ve got buy-in and commitment … all the right people in your company are on board to map your customers’ journeys.
Lumoa
FEBRUARY 9, 2023
By leveraging customer experience analytics, businesses can gain a better understanding of customer needs and preferences, which can help inform customer experience strategies that meet customer expectations. No doubt you want to make every customer experience as great as possible.
Strativity
NOVEMBER 20, 2019
Build understanding and engagement with Customer Journey Mapping. Done right, customer journey mapping is a great early step to understand your customer experience and create a foundation for additional CX discovery. Learn More: Our Customer Experience Consulting.
Lumoa
JUNE 9, 2020
Know your customers goals If you’re trying to provide an excellent eCommerce customer experience, you need to understand what your buyers are trying to accomplish and what their preferred way to get there is. One of the best ways is to create a company-wide customer journey map.
CX Journey
OCTOBER 21, 2014
Once you''ve got the right people on staff, what tools can you use to ensure they are on board with delivering a great customer experience? I knew I had written several blog posts that could easily answer the question. Provide a clear line of sight for employees to the target: customers.
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